Legal
Privacy Policy
1. Introduction
Hemsatech ("Hemsatech", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit hemsatech.com, use our services, or contact us, and how we handle that information.
By using our website or engaging our services, you agree to this policy. If you do not agree, please do not use the website or provide us with any personal information.
2. Information we collect
a. Information you provide
- Contact details - name, email address, and phone number when you submit the contact form or email us.
- Project details - company name, project description, requirements, and any supporting documents you share voluntarily.
- Communications - the content of messages, emails, and call notes exchanged with us.
b. Information collected automatically
- Technical data - IP address, browser type and version, operating system, device type, and screen resolution.
- Usage data - pages visited, time spent on each page, referring URLs, navigation paths, and similar analytics signals.
- Cookies and similar technologies - see the "Cookies and tracking" section below.
c. Information from third parties
Where lawful, we may receive information about you from analytics providers, advertising partners, or professional networks (such as LinkedIn) when you interact with our content on those platforms.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request.
- To communicate with you about active projects, scoping discussions, proposals, and contracts.
- To improve our website, services, and customer experience.
- To send occasional updates about Hemsatech (only where you have opted in or where a legitimate interest applies).
- To comply with applicable laws, regulations, and legitimate requests from public authorities.
- To detect, prevent, and address fraud, abuse, security incidents, or technical issues.
We do not sell or rent your personal information to third parties for marketing purposes.
6. Data security
We implement industry-standard technical and organisational measures to protect your personal information, including encryption in transit (HTTPS), access controls, secure infrastructure, and regular review of our practices.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and you share information with us at your own risk.
7. International data transfers
Hemsatech is based in India. If you are accessing our services from outside India, your information may be transferred to, processed, and stored in India or other jurisdictions where we or our service providers operate. We take appropriate steps to ensure that any such transfer complies with applicable laws and that your information receives an adequate level of protection - for example, through standard contractual clauses or equivalent safeguards.
8. Your rights
Subject to applicable law, you have the following rights regarding your personal information:
- Right of access - request a copy of the personal information we hold about you.
- Right to rectification - ask us to correct inaccurate or incomplete information.
- Right to erasure - request deletion of your personal information (subject to legal retention requirements).
- Right to data portability - receive your information in a structured, commonly used, machine-readable format.
- Right to object - object to certain processing activities, including direct marketing.
- Right to withdraw consent - where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint - with your local data protection authority.
To exercise any of these rights, please contact us at info@hemsatech.com. We will respond within a reasonable time and in accordance with applicable law.
9. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Typical retention periods are:
- Contact form submissions and related correspondence: up to 3 years from the last interaction.
- Contract and project records: for the duration of the engagement plus 7 years (or longer where legally required).
- Analytics data: in aggregated, de-identified form for as long as useful.
When information is no longer needed, we either delete it securely or anonymise it so it can no longer be linked to you.
10. Children's privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Third-party links
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for their content, privacy practices, or handling of your information. We encourage you to review the privacy policies of every third-party site you visit.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide a more prominent notice (such as via email or a banner on the site).
We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact us
If you have questions about this Privacy Policy, wish to exercise any of your rights, or have any other privacy-related concern, please contact us:
- Email: info@hemsatech.com
- Phone: 011-35672145
- Address: Hemsatech, New Delhi, India